The following policies shall be enforced at all times:
Every effort will be made to arrive early and start the class on time. HOWEVER, due to unpredictable traffic conditions and emergencies, we cannot, after 22 years in business, promise to arrive on time. So, for the interest of our clients and our company, the following simple rules shall apply at all times:
1) WHEN WE ARE RUNNING LATE: 90% OF OUR LATE ARRIVALS ARE DUE TO OUR PREVIOUS CLIENTS STARTING THEIR CLASS LATE OR A TERRIBLE TRAFFIC JAM DUE TO AN ACCIDENT OR FREEWAY CLOSURE. WE WILL CALL YOUR OFFICE WAY AHEAD OF TIME AS SOON AS WE RELIAZE THAT WE’RE RUNNING LATE. WE WILL PROVIDE UPATES BY PHONE TO KEEP YOU POSTED.
2) WHEN YOU’RE RUNNING LATE: IF WE ARRIVE ON TIME, AND WE HAVE TO WAIT FOR MORE THAN 25 MINUTES (FOR WHATEVER REASON), WE RESERVE THE RIGHT TO LEAVE AND RE-SCHEDULE THE APPOINTMENT, ESPECIALLY WHEN OUR NEXT CLIENT IS WAITING FOR US TO ARRIVE ON TIME.
IMPORTANT TIP! WE TRY OUR BEST TO BE ON TIME AND NOT DISRUPT YOUR SCHEDULE. AT THE SAME TIME, IT IS NOT FAIR FOR OUR NEXT CLIENT TO WAIT FOR US TO ARRIVE BECAUSE YOU STARTED YOUR CLASS LATE. IF POSSIBLE, PLEASE DO NOT SCHEDULE ANY APPOINTMENTS 15 MINUTES BEFORE OR 15 MINUTES AFTER THE SCHEDULED CLASS TIME. THIS WILL GIVE YOU THE FLEXIBILITY TO BE ON TIME, AND NOT HAVING CLIENTS WALK IN BEFORE THE CLASS IS OVER.
CANCELLATION POLICY
- IF YOU HAVE SENT A DEPOSIT OR PRE-PAID IN FULL FOR YOUR CLASS, AND YOU NEED TO CANCEL THE CLASS, YOU HAVE 3 BUSINESS DAYS(72 HOURS) TO DO SO, AND YOU WILL RECEIVE A FULL REFUND. THERE WILL BE A $25.00 RE-SCHEDUELING FEE ADDED TO YOUR TOTAL IF YOU CANCEL THE APPOINTMENT AND TRY TO RE-SCHEUDLE IT IN LESS THAN 3 BUSINESS DAYS(72 HOURS) FROM THE ORIGINALLY SCHEDULED DATE.
- THERE SHALL BE NO REFUNDS ISSUED IF YOU SIMPLY DECIDE TO CANCEL THE CLASS IN LESS THAN 3 DAYS NOTICE. WE WILL WORK WITH YOU AND GO ABOVE AND BEYOND OUR MEANS TO ACCOMMODATE YOUR NEEDS.
- IF WE CANCEL A CLASS FOR WHATEVER REASON, WE WILL MAIL YOU A FULL REFUND PROMPTLY.
PLEASE READ AND REVIEW THE ABOVE POLICIES, AND FEEL FREE TO CONTACT US IF YOU HAVE ANY QUESTIONS (626)797-6179. THANKS!
